Premier Balmoral stair rod solid core brass specialist finish
We are positive that our fabulous Premier range of stair rods are the crème de la crème of quality and style! With these beauties, you can be sure that you'll be the envy of all your friends and family. Crafted with traditional methods, each rod is one of a kind and made to measure. Not to mention that they are then polished and lacquered to perfection.
So, why not give your stairs a touch of glamour with our Premier range stair rods and their awesome options?! The rods are bespoke, hand-made items and made to order.
Please note carefully. These are hand-made items that are made to order and non-refundable. As they are hand-made there may be variation between each item, they are not made by a robot they are made by humans.
Please note: These items are hand-made and can take 4 to 6 weeks for delivery.
Prices do not include VAT
Premier Range stair rods come with the following options:
When ordering at check-out please let us know the width of your stair runner. We will make the length of the rod to order. Generally, 5cm each side is the correct amount for a runner fitting.
Damages and Issues:
Please inspect your order upon reception and contact us
immediately if the item is defective, damaged, or if you receive the wrong item
so that we can evaluate the issue and make it right.
Returning Items:
What You Can't Return
Hand-made runners, cut-to-size carpets, marmoleum, vinyls, and stair-rods are these are not
refundable. Please read the terms set on these items by the UK Government: https://rb.gy/8sora
We cannot accept returns as they are made especially for you. They are bespoke, so please, please make
sure you have the correct measurements and you are sure of your purchase.
Returning Items:
What You Can Return
For carpet tiles and wooden floors, a 25% restocking fee applies to all returns. Items returned must be undamaged and in their original packaging. If not, you may be responsible for additional fees and may not receive a refund. The buyer is responsible for return postage.
Please note, all returns or exchanges must first be approved by our Customer Service team at info@fenstoncarter.co.uk. Do not send items back without contacting us first. To initiate a return or
exchange, email us with your Order Number and reason for return. We'll respond with instructions on how to proceed.
Cancellations:
If you wish to cancel an order, it must be done within 24
hours of purchase and before the order has been shipped for a full refund. Once
shipped, cancellations are not accepted. Instead, apply for a return after
receiving the package. Refunds generally take 5 to 15 business days. If you
haven't received your refund within 30 days, please email us.
Contact Us: For any other questions, contact us at:
Email: info@fenstoncarter.co.uk
Address: Head Office, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United
Kingdom
Phone: +44 208798 0649
£30 delivery charges. These are made to order. We deliver them anywhere inside the UK within 3 weeks. Most orders are actually fulfilled much faster, but please don't rely on getting lucky! Upon purchase, you will be sent a link to the production and delivery sheet so you can track the progress of your hand-made runner. We deliver via Transglobal Express. This is a premium carrier, i.e., they actually have a human customer services department you can speak to.