So you want a stair runner but you have a platform or you need extra for the hallway or landing? Tricky? Yes, as it will need to be specially cut. Nothing is straight forward is it?!
Well, maybe we can help at Fenston Carter. (We are pretty sure we are the only place on the internet that provides this service!)
If you a staircase that stops turns 90 degrees and continues this is called a platform. Similarly, if you have a landing in between 2 sets of stairs that you want a floor runner for so you can continue the carpet between floors, then we can help.
Most platforms are pretty straight forward to cut. In which case, just send us a WhatsApp with a video or image of the platform along with the measurements you want the width of the runner to be (it will need to match the width of your runner).
We will take it form there and be back in touch.
It will still be possible to make you a more intricated runner here but we may need a template to cut from. Fear not, get in touch and we will guide you through that process.
We have made some videos that we have posted here to give you an idea of how we make these platform runners.
Don't forget your name and contact details!
We will attach a border or whip the edges depending on what you want and then send it back to you made along with you runner. Hey look, we know you might want some hand-holding here so by all means get in touch and we will help you.
Priced per platform regardless of size (+VAT) + Free delivery (within reason! usually they are 1m2 or less).
Don't forget the accessories to go with this!
But note well!
This is will be a bespoke, hand-made item and we are not liable to accept returns. Please make yourself aware of the legal guidance under UK law: https://www.gov.uk/accepting-returns-and-giving-refunds. We will never be able to resell a carpet cut to the shape of your stairs!
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
What You Can't Return
Hand-made runners, cut-to-size carpets, marmoleum, vinyls, and stair-rods are these are not
refundable. Please read the terms set on these items by the UK Government: https://rb.gy/8sora
We cannot accept returns as they are made especially for you. They are bespoke, so please, please make
sure you have the correct measurements and you are sure of your purchase.
What You Can Return
For carpet tiles and wooden floors, a 25% restocking fee applies to all returns. Items returned must be undamaged and in their original packaging. If not, you may be responsible for additional fees and may not receive a refund. The buyer is responsible for return postage.
Please note, all returns or exchanges must first be approved by our Customer Service team at firstname.lastname@example.org. Do not send items back without contacting us first. To initiate a return or
exchange, email us with your Order Number and reason for return. We'll respond with instructions on how to proceed.
If you wish to cancel an order, it must be done within 24 hours of purchase and before the order has been shipped for a full refund. Once shipped, cancellations are not accepted. Instead, apply for a return after receiving the package. Refunds generally take 5 to 15 business days. If you haven't received your refund within 30 days, please email us.
For any other questions, contact us at:
Address: Head Office, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Phone: +44 20 8798 0649
FREE delivery (mainland UK) for all Fenston Carter members (its free to sign-up) otherwise £49.99 inc VAT. These are made to order. We deliver them anywhere inside the UK within 3 weeks. Most orders are actually fulfilled much faster, but please don't rely on getting lucky! Upon purchase, you will be sent a link to the production and delivery sheet so you can track the progress of your hand-made runner. We deliver via Transglobal Express. This is a premium carrier, i.e., they actually have a human customer services department you can speak to.