Burmatex Velour Excel Armenian Grey 6040

Damages and Issues:

Please inspect your order upon reception and contact us
immediately if the item is defective, damaged, or if you receive the wrong item
so that we can evaluate the issue and make it right.

Returning Items: 

What You Can't Return

Hand-made runners, cut-to-size carpets, marmoleum, vinyls, and stair-rods are these are not
refundable. Please read the terms set on these items by the UK Government: https://rb.gy/8sora

We cannot accept returns as they are made especially for you. They are bespoke, so please, please make
sure you have the correct measurements and you are sure of your purchase.

Returning Items: 

What You Can Return

For carpet tiles and wooden floors, a 25% restocking fee applies to all returns. Items returned must be undamaged and in their original packaging. If not, you may be responsible for additional fees and may not receive a refund. The buyer is responsible for return postage.

Please note, all returns or exchanges must first be approved by our Customer Service team at info@fenstoncarter.co.uk. Do not send items back without contacting us first. To initiate a return or
exchange, email us with your Order Number and reason for return. We'll respond with instructions on how to proceed.

Cancellations:

If you wish to cancel an order, it must be done within 24
hours of purchase and before the order has been shipped for a full refund. Once
shipped, cancellations are not accepted. Instead, apply for a return after
receiving the package. Refunds generally take 5 to 15 business days. If you
haven't received your refund within 30 days, please email us.

Contact Us: For any other questions, contact us at:

Email: info@fenstoncarter.co.uk

Address: Head Office, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United
Kingdom

Phone: +44 208798 0649

FREE Delivery anywhere in the UK on any order over £250. For orders under £250, shipping is £30 + VAT. Orders made before 12pm UK time are dispatched the following day and generally take between 1 and 3 business days to arrive anywhere in the UK mainland. Please get in touch with us if you have special delivery requirements. It's always a good idea to leave your contact number and email so the courier can contact you directly, and we can share delivery information with you via email.

50cm x 50cm per tile

20 tiles per box

Coverage is 5m2 per box