Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Returning Items
Please read our full Returns & Refund Policy before placing your order.
Returns & Refund Policy:
https://fenstoncarter.co.uk/pages/return-refund-policy
Stuck? Need More Help?
If you have any further questions, please contact our Customer Service team:
Email: info@fenstoncarter.co.uk
Phone: +44 208798 0649
Office Address:
Suite 1152, Unit 3A, 34–35 Hatton Garden, Holborn, London EC1N 8DX
We offer free delivery on all orders over £250 to any address within the UK. For orders under £250, a shipping fee of £40 + VAT applies. Orders placed before 12pm UK time will be dispatched the following day and are expected to arrive within 3 weeks on the UK mainland. Deliveries are made between 9am and 5pm, so please ensure someone is available to accept the package during these hours. If the delivery cannot be completed and the package is returned, a re-delivery fee of £100 + VAT will be charged. If you have any special delivery requirements, please feel free to contact us. To ensure smooth delivery, we recommend providing your contact number and email address so that the courier can reach you directly and we can send you updates.