Things to know
- FREE delivery (mainland UK) for all Fenston Carter members (its free to sign-up) otherwise £49.99 inc VAT
-
Delivery time 3 weeks (often less)
- Priced per linear metre (1m per 2 steps on average)
- Bespoke item made in London, UK
- beautiful 50% New Zealand wool and 50% polypropylene
- Exceptional quality
- Free sample
More about our carpet runner
Priced per linear metre not including VAT
If you would like a landing piece to match or if you have winding stairs (check out this page here), please get in touch direct for a price: https://fenstoncarter.co.uk/pages/contact
Don't forget the accessories to go with this!
Underlay, gripper-rods and maybe some very fetching stair rods and eyes.
PLEASE READ ALL THE WAY TO THE END BEFORE MAKING YOUR ORDER
How to order
As a rule of them and for guidance only
1 step will require 0.5m length of runner to cover it.
Over 6m long and your runner will come in 2 sections for ease of transport.
It will make NO difference to the fitting however, if you want it in one section please contact us before ordering. It takes a little longer and costs a little more.
Please note well
Pictures displayed are a guide only, as colours can vary dependent on your monitor/tablet/phone - we highly recommend you request a sample piece before you order to make sure you are happy - we send them, out free.
This is a stair runner. Therefore the ends are not whipped as they will need to be cut to be fitted. If you want a floor runner with whipped and taped ends then please get in touch.
Fitting
A straight wool fibre runner can be fitting yourself. Here is a great video that explains how to do that: https://youtu.be/YlXagjGdv8w
On a final note
On a final note, please be aware that a lot of time, cost and care goes into creating your runner. Regardless of where you purchased it from, if you have bought it on a whim with the intention of sending it back if it isn’t quite right, We urge you to reconsider, cancel your order and just request some samples so you can be sure of your purchase. We send them out free.
This is a bespoke, hand-made item and we are not liable to accept returns. Please make yourself aware of the legal guidance under UK law: https://www.gov.uk/accepting-returns-and-giving-refunds. However, we will accept returns and issue refunds on runners of 50cm to 60cm width and over 4m in length.
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Returning Items:
What You Can't Return
Hand-made runners, cut-to-size carpets, marmoleum, vinyls, and stair-rods are these are not
refundable. Please read the terms set on these items by the UK Government: https://rb.gy/8sora
We cannot accept returns as they are made especially for you. They are bespoke, so please, please make
sure you have the correct measurements and you are sure of your purchase.
Returning Items:
What You Can Return
For carpet tiles and wooden floors, a 25% restocking fee applies to all returns. Items returned must be undamaged and in their original packaging. If not, you may be responsible for additional fees and may not receive a refund. The buyer is responsible for return postage.
Please note, all returns or exchanges must first be approved by our Customer Service team at info@fenstoncarter.co.uk. Do not send items back without contacting us first. To initiate a return or
exchange, email us with your Order Number and reason for return. We'll respond with instructions on how to proceed.
Cancellations:
If you wish to cancel an order, it must be done within 24 hours of purchase and before the order has been shipped for a full refund. Once shipped, cancellations are not accepted. Instead, apply for a return after receiving the package. Refunds generally take 5 to 15 business days. If you haven't received your refund within 30 days, please email us.
Contact Us:
For any other questions, contact us at:
Email: info@fenstoncarter.co.uk
Address: Head Office, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Phone: +44 20 8798 0649
FREE delivery (mainland UK) for all Fenston Carter members (its free to sign-up) otherwise £49.99 inc VAT. These are made to order. We deliver them anywhere inside the UK within 3 weeks. Most orders are actually fulfilled much faster, but please don't rely on getting lucky! Upon purchase, you will be sent a link to the production and delivery sheet so you can track the progress of your hand-made runner. We deliver via Transglobal Express. This is a premium carrier, i.e., they actually have a human customer services department you can speak to.