Bespoke and hand-made small carpet rugs for steps and stairs

£154.48 + VAT
Material: Sisal Jute Seagrass
Sisal Jute Seagrass
Wool and man-made
Patterned
Border style: Cotton border
SHIPPING FOR SAMPLE PRODUCTS

WE OFFER DUAL SAMPLE OPTION

  • free - approx 10 days for delivery, 2nd class Royal Mail
  • for paid directly buy us - 5 days for delivery, registered post with signature
  • Estimated Delivery:Mar 11 - Mar 15

  • Free Shipping: On all orders free shipping

Product Description

As long as you have a regular shaped rectangular stair you are in the right place. We can make you a stair mat for a single stair or multiple stairs. You just need to select the size and the border (it might be just whipping). 

If you can't see the size you need then just contact us and we will make one to the size you need. 

As for the carpet that it is made from. We envisage that you will want this as part of your existing purchase from us such as a runner, in which case just add this to your order and we will make it from the same material. 

If you want this completely separate then again just contact us and we will discuss your carpet selection and make a bespoke order for you.

WhatsApp

If it all gets too much you can reach out to us on WhatsApp  with a video or image of the staircase along with the measurements you want the width of the runner to be.

We will take it form there and be back in touch. 

 

Priced per step regardless of size (+VAT) + Free delivery

Don't forget the accessories to go with this!

Underlay, gripper-rods and maybe some very fetching stair rods and eyes.

But note well!

This is will be a bespoke, hand-made item and we are not liable to accept returns. Please make yourself aware of the legal guidance under UK law: https://www.gov.uk/accepting-returns-and-giving-refunds.  We will never be able to resell a carpet cut to the shape of your stairs!

Returns and Damages Policy

Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Returning Items: 

What You Can't Return

Hand-made runners, cut-to-size carpets, marmoleum, vinyls, and stair-rods are these are not
refundable
. Please read the terms set on these items by the UK Government: https://rb.gy/8sora

We cannot accept returns as they are made especially for you. They are bespoke, so please, please make
sure you have the correct measurements and you are sure of your purchase.

Returning Items: 

What You Can Return

For carpet tiles and wooden floors, a 25% restocking fee applies to all returns. Items returned must be undamaged and in their original packaging. If not, you may be responsible for additional fees and may not receive a refund. The buyer is responsible for return postage.

Please note, all returns or exchanges must first be approved by our Customer Service team at info@fenstoncarter.co.uk. Do not send items back without contacting us first. To initiate a return or
exchange, email us with your Order Number and reason for return. We'll respond with instructions on how to proceed.

Cancellations:
If you wish to cancel an order, it must be done within 24 hours of purchase and before the order has been shipped for a full refund. Once shipped, cancellations are not accepted. Instead, apply for a return after receiving the package. Refunds generally take 5 to 15 business days. If you haven't received your refund within 30 days, please email us.

Contact Us:
For any other questions, contact us at:

Email: info@fenstoncarter.co.uk
Address: Head Office, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Phone: +44 20 8798 0649

Shipping for Runners

FREE delivery (mainland UK) for all Fenston Carter members (its free to sign-up) otherwise £49.99 inc VAT. These are made to order. We deliver them anywhere inside the UK within 3 weeks. Most orders are actually fulfilled much faster, but please don't rely on getting lucky! Upon purchase, you will be sent a link to the production and delivery sheet so you can track the progress of your hand-made runner. We deliver via Transglobal Express. This is a premium carrier, i.e., they actually have a human customer services department you can speak to.