Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Returning Items
Please read our full Returns & Refund Policy before placing your order.
Returns & Refund Policy:
https://fenstoncarter.co.uk/pages/return-refund-policy
Stuck? Need More Help?
If you have any further questions, please contact our Customer Service team:
Contact Us: For any other questions, contact us at:
Email: info@fenstoncarter.co.uk
Address: Head Office, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United
Kingdom
Phone: +44 208798 0649
We offer delivery across the UK. Special-order products typically take 2–3 weeks for delivery, although delivery may take longer depending on product availability and supplier lead times.
Please contact us before placing your order to confirm availability and the estimated delivery time.
Deliveries are generally made between 9am and 5pm. Please ensure someone is available to accept the delivery during these hours.
To help ensure a smooth delivery, please provide your contact number and email address so the courier can contact you directly and we can send you delivery updates.