The Stepping Stones
The Stepping Stones
The Stepping Stones

The Stepping Stones

Made-to-order items — payment and cancellation

Made to order: because each piece is cut and made to your requirements, full payment is taken when you place your order so we can commission it straight away. Made-to-order items can't be cancelled or returned once production has started.

Sample Orders

Small Samples: You can order a free small sample directly from the manufacturer using the “Small Sample” option.

Large & Full Size Samples: These can be purchased directly from us. Please select the correct “Large Sample” or “Full Size Sample” option before adding the product to your cart and completing checkout.

If you are ordering samples from multiple products, please make sure you select the appropriate sample option for each product.

The Stepping Stones

The Stepping Stones

Product Description

The Stepping Stones. Individual tread stair runner mats for open stair cases

These are individual mats or rugs that rest on top of the tread on a set of stairs. Msot useful perhaps for open back staircases.

As long as you have a regular shaped rectangular stair you are in the right place. We can make you a stair mat for a single stair or multiple stairs. You just need to select the size and the border (it might be just whipping). These are specially designed for stair treads often where it is an open staircase without a riser.

If you can't see the size you need then just contact us and we will make one to the size you need. 

As for the carpet that it is made from, we have a selection.

WhatsApp

If it all gets too much you can reach out to us on WhatsApp  with a video or image of the staircase along with the measurements you want the width of the runner to be.

We will take it form there and be back in touch. 

Priced per step regardless of size (+VAT) + Free delivery

But note well!

This is will be a bespoke, hand-made item and we are not liable to accept returns. Please make yourself aware of the legal guidance under UK law: https://www.gov.uk/accepting-returns-and-giving-refunds.  We will never be able to resell a carpet cut to the shape of your stairs!

Things to know

  • FREE delivery (mainland UK) for all Fenston Carter members (its free to sign-up) otherwise £49.99 inc VAT
  • Delivery time 2 weeks (often less)
  • Priced per step (1m per 2 steps on average)
  • Bespoke item made in London, UK
  • 100% man-made fibre
  • Exceptional quality
  • Order sample in 3 sizes

More about our carpet runners

If you would like a landing piece to match please get in touch direct for a price: https://fenstoncarter.co.uk/pages/contact 

Watch the video for a close-up! This is a hand-made item made in our London workshop.  FREE DELIVERY to anywhere in the UK mainland. 

 

PLEASE READ ALL THE WAY TO THE END BEFORE MAKING YOUR ORDER

Please note well

Pictures displayed are a guide only, as colours can vary dependent on your monitor/tablet/phone - we highly recommend you request a sample piece before you order to make sure you are happy - we send them, out free. 

This is a stair runner. Therefore the ends are not whipped as they will need to be cut to be fitted. If you want a floor runner with whipped and taped ends then please get in touch.

If you need to know the termonology of a staircase to help talk in flooring language then go here: https://fenstoncarter.co.uk/blogs/news/the-anatomy-of-a-staircase-and-staircase-terminology

Fitting

A straight polypropylene, man-made fibre runner can be fitting yourself. Here is a great video that explains how to do that: https://youtu.be/YlXagjGdv8w

How to measure for a stair runner

 

Winding stairs, platforms and landings

A straight runner won't fit on a curved or winding stair. You need a special piece cut for that. You can order these on the left but please be aware we are going to need a template sent to us in the post in order for us to cut them to the correct size. 

On a final note

On a final (final!) note, please be aware that a lot of time, cost and care goes into creating your runner. Regardless of where you purchased it from, if you have bought it on a whim with the intention of sending it back if it isn’t quite right, We urge you to reconsider, cancel your order and just request some samples so you can be sure of your purchase. We send them out free.

This is a bespoke, hand-made item and we are not liable to accept returns. Please make yourself aware of the legal guidance under UK law: https://www.gov.uk/accepting-returns-and-giving-refunds.  However, we will accept returns and issue refunds on runners of 50cm to 60cm width and over 4m in length.

Returns and Damages Policy

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Returning Items

Before placing your order, please review our policies for full details of returns, cancellations, refunds, and applicable terms and conditions.

Returns & Refund Policy:
https://fenstoncarter.co.uk/pages/return-refund-policy

Terms of Service:
https://fenstoncarter.co.uk/policies/terms-of-service

For product-specific return terms, please contact us before placing your order at info@fenstoncarter.co.uk.

Need More Help?

If you have any further questions, please contact our Customer Service team.

Email: info@fenstoncarter.co.uk

Phone: +44 208 135 9452

Shipping for Runners

Enjoy free shipping on all orders! These runners are made to order and delivered anywhere within the UK. Please allow 10 working days from order to delivery. Once you place your order, you will receive a link to the production and delivery sheet so you can track the progress of your handmade runner. We deliver via Transglobal Express, a premium carrier with a dedicated customer service team.