You need this kit if you have winding stairs (also known as pie shaped stairs, winders, kite shaped stairs), floor runner where you need a non standard shape (i.e. anything that is not square or rectangular) or maybe you have a platform (a square or rectangular space between staircases) that allows your stairs to turn back on themselves or make a right angle.
Whatever it might be, make a template for the size and shape you want your carpet and we will cut it it, sew it, whip it or add a border as instructed and send it back to you so you or your fitter can fit it.
Once you have made the template, pop it back in the tube, stick on the return pre-posted sticker (over the other one!) and post it to us. We'll take it from there!
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Returning Items
Please read our full Returns & Refund Policy before placing your order.
Returns & Refund Policy:
https://fenstoncarter.co.uk/pages/return-refund-policy
Stuck? Need More Help?
If you have any further questions, please contact our Customer Service team:
Contact Us: For any other questions, contact us at:
Email: info@fenstoncarter.co.uk
Address: Head Office, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United
Kingdom
Phone: +44 208798 0649
These are made to order. We deliver them anywhere inside the UK within 3 weeks. Most orders are actually fulfilled much faster, but please don't rely on getting lucky! Upon purchase, you will be sent a link to the production and delivery sheet so you can track the progress of your hand-made runner. We deliver via Transglobal Express. This is a premium carrier, i.e., they actually have a human customer services department you can speak to.